Recent Posts

Water Damage & Your Policyholder

4/16/2018 (Permalink)

When they have water damage, they look to you to handle the situation. You collect information and provide reassurance everything will be returned to normal. SERVPRO of St Clair Co professionals understand your priority is helping restore your insureds property and peace of mind, while minimizing the loss on a claim.

The first 24 hours following a water incident are the most important in preventing secondary or permanent damage. Within four hours of loss notification, SERVPRO of St Clair Co professionals will be on-site to help ensure a water damage is handled properly by completing the following steps.

INSPECTION

SERVPRO of St Clair Co professionals will inspect affected areas of your insured's home to determine the extent of damage. They will also review the inspection with your insured and answer their questions before beginning any work.

EMERGENCY SERVICES

Next, SERVPRO of St Clair Co professionals will take immediate steps to protect your insured's home and personal belongings from further damage by extracting the excess water and preparing their home for drying. They will explain the needed emergency services to you and your insured step-by-step. 

MONITORING

To ensure your insured;s home and personal belongings are dried to appropriate industry standards, a SERVPRO of St Clair Co professional will monitor the drying process. The results will be consistently communicated to you throughout the monitoring process. 

RESTORATION SERVICES

SERVPRO of St Clair Co professionals will replace structural materials such as drywall and baseboards, reinstall carpets, and clean affected ares of your insured property and belongings. A final walk-through of the jobsite will be conducted with your insured to ensure their property was returned to preloss condition when possible. 

Emergency Water Damage Process

4/3/2018 (Permalink)

ONE HOUR:

Within one hour from notice of loss, SERVPRO of St Clair Co. Professionals will contact you to arrange for service. You'll know help is on the way!

FOUR HOURS:

Within four hours of loss notification, SERVPRO of St Clair Co. Professionals will be on-site to start mitigation services. the key to reducing damage and saving money is responding quickly to your damage.

DETAILED EXPLANATION:

A trained, uniformed and equipped SERVPRO of St Clair Co. Professional will walk through the job process step-by-step, explaining what to expect and the anticipated outcome.

PRETESTING:

SERVPRO of St Clair Co. Professionals will begin pretesting for restorability, working from the source of the damage outward.

EIGHT HOURS:

Within eight hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

CLEANING & RESTORATION:

SERVPRO of St Clair Co. Professionals will work neatly and efficiently to help to regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

SERVPRO OF St Clair CO. IS HERE TO HELP!

IF YOU HAVE ANY QUESTIONS ABOUT WATER DAMAGE OR YOU THINK YOU MIGHT HAVE A WATER DAMAGE DO NOT HESITATE TO CALL US @ 256-378-1319!

Fire Damage Process

4/3/2018 (Permalink)

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of St Clair Co. have the specialized fire restoration training needed to restore your home to pre-fire condition.

Have Questions About Fire, Smoke, or Soot Damage? Call Today – (256) 378-1319

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Restoring Your Commercial Business

10/4/2017 (Permalink)

Restoring Your Commercial Property After A Water Damage!

Flooding and water damage events in Talladega, Clay and Randolph County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, clean water or black water sources, we make sure to work quickly to assess each situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility. 

Restoring Commercial Properties Presents Unique Challenges

We regularly get emergency calls because of water events; leaking roofs, broken pipes, sprinkler systems, broken plumbing fixtures, and many more unique causes.  Clean water, grey water, black water… All require correct assessment and immediate attention to assure proper restoration and avoid further damage. 

We understand that every hour spent cleaning up is an hour of lost revenue and productivity. We have in-depth resources, certified staff, and we are available 24/7/365.  So when an emergency situation arises in your business, give us a call 256-378-1319

Always Ready To Get Things Done Right

6/22/2017 (Permalink)

In 2016, Baton Rouge, Louisiana got hit with one of the worst floods in US history. In just a few hours, the flood waters were rising and homes and business fell victim to the flooding rain. Residents fled their homes and business owners had no choice but to evacuate as quickly as possible.

The area was completely devastated in a very short time. When home and business owners were finally able to enter back into their properties, the work that needed to be done to clean up what was left was truly overwhelming.

In the meantime, SERVPRO Storm Teams were already making plans to send production crews to the area to help these home and business owners with getting their lives back together. SERVPRO of Talladega, Clay and Randolph Counties was honored to participate with the SERVPRO Storm Teams in the cleanup efforts. Within hours, we were packed, fully loaded with equipment and crew, and in route. Thousands and thousands of phone calls were flooding our SERVPRO call center from residents of the Baton Rouge area needing our help. As a crew representing our SERVPRO Storm Team, it was our responsibility to contact the customers, schedule on site visits to their home or business, provide a thorough job scope and estimate of required work, and if given the go ahead from the customer, start the cleanup and drying process. We talked to dozens and dozens of home and business owners who needed an expert to help them with the mitigation process. Our production crews provided demo or tear-out service removing carpet, drywall, etc., tested areas for moisture and set up air movers and dehumidifiers, hauled out damaged items, among other services. We monitored equipment daily to make sure the drying process was complete. Sometimes our help meant offering a shoulder to cry on or a hug as we walked through a customer's living room which had been completely destroyed by the floodwaters. It was hard work both physically and emotionally to walk alongside the people we met and work hand-in-hand making a dent in the work that needed to be done.  Our SERVPRO green trucks were everywhere. We are "Faster To Any Size Disaster."

Mold You Must Be Informed

6/22/2017 (Permalink)

One of our favorite ways to connect with our clients is to host CE classes. It gives us a chance to educate our customers on topics important to them and it allows our clients to complete required CE credits for their businesses. Throughout the year we hold various CE classes on the following topics: Fire, Water, Mold, and Ethics. We at SERVPRO have been approved by the insurance industry to host these classes for agents and adjusters. We follow strict guidelines on course content, course facilitators, and attendee certification procedures in order to meet all the requirements to host these classes for our clients.

Mold is a hot topic in our area because the weather conditions in Alabama are ideal for mold growth. It is something home and business owners are calling us about frequently. And certainly something that our agents and adjusters have to field questions about often.  The class objectives are:

- Understand the evolution of mold awareness

- Acknowledge mold as part of our environment

- Understand the basics of mold remediation

- Understand the effect of mold on buildings

- Recognize how mold is affecting Insurance Professionals and the Insurance Industry

Mold is a reality in our area and being informed on how to handle it is the first line of defense! "Find and remove the source" is an important tip that was repeatedly emphasized in the class.

Faster To Any Water Damage

6/22/2017 (Permalink)

There is never a good time for it to be raining inside a building. But when it's June in Alabama, AND the building is an elementary school, AND over half the building is saturated, AND a new school year is fast approaching we are really in a pickle!  An in-depth job scope and work plan are developed quickly to get the water out and dry the interior. Industrial water extractors, a desiccant dehumidifier the size of a tractor trailer, plenty of staff, and SERVPRO know-how to get the job started quickly and correctly. Working around the clock for days, our employees and hundreds of pieces of equipment work away to get the elementary school cleaned up and ready for the first day of school.  What a sense of satisfaction it is to see this school opening right on time due to the hard work of our SERVPRO employees along with the faculty and staff of the school and the community!! It just goes to show that no job is too big or to small for our SERVPRO team. With over 50 years in the industry, we know just what to do in the case of a water event that causes damage to a school, business or home! We make it "Like it ever even happened"!! 

Rain Rain Go Away Come Again Another Day

6/22/2017 (Permalink)

There is never a good time for it to be raining inside a building. But when it's June in Alabama, AND the building is an elementary school, AND over half the building is saturated, AND a new school year is fast approaching we are really in a pickle!  An in-depth job scope and work plan are developed quickly to get the water out and dry the interior. Industrial water extractors, a desiccant dehumidifier the size of a tractor trailer, plenty of staff, and SERVPRO know-how to get the job started quickly and correctly. Working around the clock for days, our employees and hundreds of pieces of equipment work away to get the elementary school cleaned up and ready for the first day of school.  What a sense of satisfaction it is to see this school opening right on time due to the hard work of our SERVPRO employees along with the faculty and staff of the school and the community!! It just goes to show that no job is too big or to small for our SERVPRO team. With over 50 years in the industry, we know just what to do in the case of a water event that causes damage to a school, business or home! We make it "Like it ever even happened"!! 

Smoke & Soot Cleanup

6/22/2017 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Commercial Work

6/22/2017 (Permalink)

Boxes upon boxes upon boxes. We never know how many boxes to expect when we have commercial jobs. But before we know it, we will have a warehouse full of them.  After all, when our customer has a water or fire event in his/her business, before we can start the clean up, we have to get everything else out of the way. This could mean moving couches or desks or even bookshelves full of collectibles; either way, smaller items have to be boxed up and stored away safely by our packing experts. If items have to be cleaned due to damage done to them in a water or fire event, commercial customer contents will have to be boxed initially on site, brought back to our warehouse, unboxed in order to be cleaned, and then boxed again once they have been detailed. Most days our warehouse is completely full of these boxes. Sometimes they stay stored in our warehouse for weeks and months if construction is necessary at the site of the damage after we do the initial mitigation work. We are grateful to help our customers in many ways. So let us do the heavy lifting and the packing for you. It's what we do!